POLICIES

Policies are subject to change without notice.

By scheduling and attending your appointment you agree to abide by these standards and practices.

Please contact me if you have any questions, concerns or comments.
I am fully committed to offering you the best possible service.

NEW CLIENTS

Completion of the Confidential Client Intake Form is MANDATORY before your first appointment. The information provided will help me learn more about you, as well as inform you of my policies and better prepare both of us for our visit. I guard your privacy with care. I guarantee that I will not share your personal information with anyone. I appreciate your interest in my business and look forward to possibly working with you soon!

● If you are not feeling well, please reschedule your appointment.

 

 

● Last-minute cancellations and no-shows can be subject to a 50% charge.

 

 

● Wearing of a mask during the appointment is optional. Please alert Ayla of any precautions you request prior to the appointment. Every effort will be made to make you feel comfortable.

● Ayla Davis reserves the right to refuse service to anyone.

● Pomp Suites is a non-smoking salon. Smoking is not allowed.

● Alcohol is not to be consumed on the premises.

● Bringing pets is strictly prohibited.

● For their safety, children under 10 must always be under adult supervision.

● Accepted forms of payment are Cash, Venmo, PayPal, and Zelle.

 

 

● All products are guaranteed up to 8 weeks from date of purchase. All returns must be made within 2 weeks from date of purchase to receive a full refund. Returns made after 2 weeks and up to 8 weeks will receive store credit.

 

 

● Medications (ingested or topical), medical conditions, allergies, previous services and any products used outside of the salon may affect the results of the services received. It is your responsibility to provide any necessary information prior to application of service.

 

 

● It may take more than one appointment to achieve the desired result.

 

 

● The chemicals found in hair color, perms, relaxers, keratin treatments and other products can have possible side effects such as redness, scabbing, bruising, scarring, swelling, tenderness and hyperpigmentation.

 

 

● You accept any risks by receiving a service and may not hold Ayla Davis liable. Risks include, but are not limited to injury, contraction of illness or disease, hair loss, hair breakage, allergic reaction, adverse reaction, and/or undesirable results.

 

 

● If a client is dissatisfied with services rendered every effort will be made to correct the problem and make the customer happy. If a client is scheduled to come back to see what went wrong this is considered a Re-Do. If they no show for the Re-Do appointment another Re-Do appointment will not be offered. Ayla Davis believes in continuous improvement. In keeping with this philosophy, customer complaints are reviewed to learn from experience and to prevent recurrence.

 

 

● If any dispute arises out of or related to a claimed breach of this contract or any other disagreement related to the services received, such dispute will be resolved by binding arbitration in the State of California, Stockton according to the rules of the American Arbitration Association. Each side shall bear its own costs and attorneys’ fees. The parties agree to waive their right to a jury trial. The parties both further agree that prior to arbitration, the parties both will make a good faith effort to resolve the dispute without the necessity of outside intervention. Client further agrees that in order to be considered “a good faith effort,” client must give Ayla Davis written notice of any dispute about costs, fees or services received within ten (10) days of the date that the client receives the service(s).

● This agreement is governed and interpreted in accordance with the laws of California without giving effect to any principles of conflicts of law.

● Client will not at any time make any public statements, whether orally or in writing, that are intended to be derogatory or damaging to Ayla Davis.

● Ayla Davis makes no warranties or representations with respect to any services provided. Nothing on Ayla's website or social media accounts, including but not limited to, past before and after photographs or testimonials should be construed as a warranty for future services. Ayla Davis disclaims all implied warranties to the furthest extent applicable under the law.